Here are step-by-step instructions for disabling your account:
- Log in to your account from either a computer or mobile device. Once logged in, navigate to your Settings (☰).
- From your Settings, select Account Info. Scroll down to the bottom, where you will see the Close Account option.
- Click Close Account. You will be presented with two choices. Select the option that best suits your needs. If you're considering returning to our platform in the future and would like to retain your information for easier access, choose to disable your account. Learn what the difference is here.
- Disable your account
- Permanently delete your account
- After you choose to disable your account, we’ll ask for feedback. Please tell us why you are leaving—it helps us understand our customers' needs and continue to improve our services and features.
- Finally, review the information provided, and if you’re sure you want to proceed, click Disable Account. This action will confirm that you wish to disable your account and complete the process.
What Does Disabling My Account Mean?
Disabling your account means that you're taking a temporary break. Your account will no longer be active, but all your data and information will be retained. This is a great option if you believe you might want to come back at a later date and pick up where you left off without the hassle of re-entering all your information.
You can reactivate your account at any time by simply logging back in with your existing credentials.