Help & Support
Search our knowledge base for answers to common questions
- I’m having trouble finding the right person. What can I do?
- How do I reactivate my account?
- Does CareGuide hold any responsibility over the individuals listed on their websites?
- Do I need to sign a contract with my care provider?
- Can I find a caregiver that speaks a language other than English?
- Both me and another person are looking to hire someone for our separate households, can we share an account?
- Why am I not receiving email notifications?
- I can't find my profile/job listing, where did it go?
- Why can’t I see the email addresses of other members? Can’t I send them an email from my own email account?
- I’m a previous member and I want to register again. Do I have to set up another account?
- I have registered, why can’t I login?
- I am having trouble uploading my photo to my profile. What can I do?
- When I search for my city/postal code, nothing comes up. What am I doing wrong?
- Why can't I see people's email addresses and/or phone numbers?
- My messages are blocked and I can’t read them. Why is that happening?
- What do I do if I have forgotten my login information? How do I change my password?
- If I purchase a membership and cancel it before it expires, will I get some of my money back?
- Do you offer a trial membership?