Help & Support
Search our knowledge base for answers to common questions
Get Started
- How do I enable SMS alerts?
- How do I verify my phone number?
- What types of care can be found using the CareGuide websites?
- How do I create an account?
- Is there a charge for signing up?
- Do you offer a free trial?
Manage Your Account
- Where can I find my LMIA receipt? I need it for my nanny sponsorship application.
- Where is the Settings page?
- I didn’t get a verification email. What should I do?
- How do I edit my account?
- How do I upgrade to a paid membership?
- Can I share an account with another customer?
Find A Match
- Do you offer background checks?
- Do you help with the sponsorship application?
- Ok, I am registered. What are the next steps?
- What is Telesafe and how do I use it?
- Why can’t I see the email addresses of other members? Can’t I send them an email from my own email account?
- I can’t find my city/town but I don’t want to post a profile/job in the wrong area. What should I do?
Payments & Subscriptions
- How do I cancel my mobile app subscription?*
- Does my subscription automatically renew?
- How do I purchase a subscription?
- Why is there a CC.CAREGUIDE.COM on my credit card statement?
- Why is my credit card being declined?
- How do I cancel my current subscription?
Safety And Privacy
- How do I recognize a scammer?
- Does CareGuide hold any responsibility over the individuals listed on their websites?
- How do I report a user on your website?
- Is my contact information public?
- My profile/job is still showing even though I’ve removed it. Why is this happening?
- What does Mature Content mean?
