Help Center

Get Started

• How do I create an account?
• Is there a charge for signing up?
• Do you offer a free trial?
• How do I subscribe to a plan?
• What do I do once I've created my profile?
• How do I verify my email?

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Manage Your Account

• How do I edit my profile?
• Where is the Settings page?
• How do I upgrade my Basic account?
• How do I unsubscribe from emails?
• Why are my messages blurred?
• How do I reset my password?

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Find A Match

• What is Telesafe and how do I use it?
• Do you offer background checks?
• Do you help with the sponsorship process?
• Can I contact users directly via email or phone?
• Are there users available who speak a different language?

Payments & Subscriptions

• How do I cancel my subscription?
• Does my subscription automatically renew?
• Why is my credit card being declined?
• How do I get a refund?
• Why is there a charge on my credit card statement?
• How do I cancel my mobile app subscription?*

Safety And Privacy

• How do I recognize a scammer?
• How do I protect myself when using the site?
• Is my contact information public?
• How do I deactivate my account?
• What does Mature Content mean?

Tips & Advice

• How do I find the right match?
• Do I need to sign a contract?
• How much should I pay my caregiver?
• How do I make my profile stand out?
• Can I leave feedback on a member’s profile?