Help Center
Search our knowledge base for answers to common questions
Get Started
- How do I create an account?
- Is there a charge for signing up?
- Do you offer a free trial?
- What do I get on the Basic plan?
- How do I subscribe to a plan?
- How do I search on site?
Manage Your Account
- How do I edit my profile?
- How do I delete my profile?
- Where is the Settings page?
- How do I upgrade my Basic account?
- How do I unsubscribe from emails?
- Why are my messages blurred?
Find A Match
- Do you help me find an employee?
- Do you help me find a job?
- What is Telesafe and how do I use it?
- Can I contact users directly via email or phone?
- Do you offer background checks?
- Do you help with the sponsorship process?
Payments & Subscriptions
- How do I cancel my subscription?
- Does my subscription automatically renew?
- How do I get a refund?
- How do I update my credit card information?
- Why is there a charge on my credit card statement?
- What's the difference between a monthly, quarterly, or yearly subscription?
Safety And Privacy
- How do I recognize a scammer?
- How do I protect myself when using the site?
- Is my contact information public?
- How do I deactivate my account?
- Why did a message disappear from my inbox?
- How old do you have to be to use the site?
Tips & Advice
- What sites does CareGuide own and operate?
- What do I do if there's a technical issue?
- How do I make my profile stand out?
- How do I find the right match?
- How do I get paid once I find a job?
- What qualifications and experience is required to get a job?