Help Center
Search our knowledge base for answers to common questions
Get Started
- How do I create an account?
- Is there a charge for signing up?
- Do you offer a free trial?
- How do I subscribe to a plan?
- What do I do once I've created my profile?
- How do I verify my email?
Manage Your Account
- How do I edit my profile?
- Where is the Settings page?
- How do I upgrade my Basic account?
- How do I unsubscribe from emails?
- My messages are blocked and I can’t read them. Why is that happening?
- How do I reset my password?
Find A Match
- What is Telesafe and how do I use it?
- Do you offer background checks?
- Do you help with the sponsorship process?
- Why can’t I see the email addresses of other members? Can’t I send them an email from my own email account?
- I can’t find my city/town but I don’t want to post a profile/job in the wrong area. What should I do?
- Can I find a caregiver that speaks a language other than English?
Payments & Subscriptions
- How do I cancel my subscription?
- Does my subscription automatically renew?
- If I delete my account, does that stop all of the payments as well?
- Why is my credit card being declined?
- What should I do if I have a billing issue/concern?
- How do I get a refund?
Safety And Privacy
