Help Center
Search our knowledge base for answers to common questions
Get Started
- What do I get on the Basic plan?
- How do I create an account?
- Is there a charge for signing up?
- Do you offer a free trial?
- How do I search on site?
- How do I contact other users?
Manage Your Account
- What do I do if I registered incorrectly?
- How do I delete my profile?
- Can I sign up on more than one site?
- How do I edit my profile?
- Where is the Settings page?
- How do I upgrade my Basic account?
Find A Match
- Do you help me find an employee?
- Do you help me find a job?
- What is Telesafe and how do I use it?
- Can I contact users directly via email or phone?
- Do you offer background checks?
- Do you help with the sponsorship process?
Payments & Subscriptions
- How do I update my credit card information?
- Where do I find the receipts/invoices for my subscription payments?
- What's the difference between a monthly, quarterly, or yearly subscription?
- How do I cancel my subscription?
- Why is my credit card being declined?
- Does my subscription automatically renew?
Safety And Privacy
- Why did a message disappear from my inbox?
- How do I recognize a scammer?
- How do I protect myself when using the site?
- Is my contact information public?
- How old do you have to be to use the site?
- How do I deactivate my account?
Tips & Advice
- How do I get paid once I find a job?
- How do I make my profile stand out?
- How do I find the right match?
- What qualifications and experience is required to get a job?
- How much should I pay my caregiver?
- Can care providing duties be offered in exchange for free rent?