If you received a notification about a new message, or you've noticed that a message you previously read has vanished from your Inbox, Favourites, or Archived folders, this means that the person who sent you the message is no longer active on our site. There are a couple of reasons why their messages would disappear:
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Account Deactivation: If the user has chosen to deactivate their account, all their sent messages will be automatically removed from other users’ inboxes. Deleting an account removes all the associated data and information from the platform. This includes the conversations that you may have had with them prior to their account removal.
- Removed by Support Team: Sometimes, our support team may remove a user from the site. This can be for various reasons, including serious user reports, or evidence of scammer behaviour. When this happens, their messages are also removed from any inboxes they were sent to. We aim to ensure that you're not spending time replying to users who are no longer seeking a match or who may not be valid users. This safeguard helps maintain a productive and authentic environment for our active users.
Additional Resource:
- Concerned about online scams? We also recommend reading "How do I recognize an online scammer?" This guide can help you identify and avoid potentially fraudulent interactions on our site.
Remember, our goal is to provide a safe and effective platform for all our users, and managing message accessibility is a part of that process.