When submitting a request for support to our Care Support team, be sure you have typed your email address correctly.
For the quickest response when seeking Care Support, it's recommended you use the email address associated with your account.
If you do not provide the email associated with your account or mistype the email address, we cannot access your account, and our responses will not be delivered to you.
If you haven't received a response within 48 hours, please reach out again and ensure you enter the correct email address.
Not sure which email address is associated with your account?
- If you are already logged into your account, navigate to the My Profile (My Listings on CCA) and click Settings.
- Under the Account info section of your settings, see Email address.