FAQ

Contact & Support

• Do you have a phone number I can call?
• How do I contact customer support?
• How do I report an issue I am experiencing with the website?
• Why am I not receiving a response to my request for support?

About CareGuide

• Who is CareGuide?
• Where can I find your terms and policies?
• What is the success rate for someone who purchases a subscription?
• Do you have an app?

Troubleshooting

• Performing a hard refresh

Sponsorship

• How do I sponsor a caregiver I found on your site?
• Edit the "Work eligibility" (sponsorship) criteria of my profile
• How do I show I'm not interested in sponsoring an employee?
• Can I apply if I need sponsorship?