Performing a hard refresh

If you see an error when using the website, you may need to do a hard refresh.

The following article details how to do a hard refresh in the most common browsers -- Chrome, Firefox and Safari -- on both Windows and Mac.

Google Chrome:

Windows (there are 3 ways to perform a hard refresh)

1. Press the Ctrl key on your keyboard while clicking the Reload button in Chrome.
   
   
   OR
   
   
2. Press Ctrl + Fn + F5 on your keyboard.
   
   OR
   
   
3. Open the Chrome Developer Tools by pressing Ctrl + Shift + I on your keyboard or right-click anywhere on the page and select Inspect.
   
   Once the Chrome Developer Tools are open, right-click the refresh button in Chrome and a drop-down menu will display. This menu gives you the option of doing a hard reload (refresh) or empty cache and hard reload.
   
   
   

Mac: (there are 2 ways to perform a hard refresh)

1. Press the ⇧ Shift key on your keyboard while clicking the Reload button in Chrome.
   
   
   OR
   
   
2. Press ⌘ Cmd +⇧ Shift + R on your keyboard.

Firefox: 

Windows 

1. Press Ctrl + Fn + F5 on your keyboard.
   
   OR
   
   
2. Press Ctrl +⇧ Shift + R on your keyboard.

Mac 

1. Press the ⇧ Shift key on your keyboard while clicking the Reload button in Firefox.
   
   
   
   OR
   
   
2.  Press ⌘ Cmd+ ⇧ Shift + R on your keyboard.

Safari 

1. Press Shift on your keyboard while clicking the Refresh button in Safari.
   
   
   OR
   
   
2. Press Command (⌘) + Option (⌥) + R on your keyboard.