To view and download your invoices for any subscriptions you've purchased, follow these steps:
- Log into your account and navigate to your 'Settings':
- On a desktop, go to the 'My Profile' menu located in the top right corner.
- On a mobile device, this option (☰) is found at the bottom of your screen.
- In 'Settings', go to 'Subscriptions & Payments'.
- Scroll down to the 'Payments' and click on 'Payment History'. This will bring up a list of all your invoices. Note: this page can be slow so give it a moment.
- Open any invoice from the list.
- Above the description section, you'll see 'Pay online' in blue font. Click this to view your receipt. Don't worry, clicking this link will not charge you.
- Download or print your receipt. Once your receipt is open, you have the option to download or print it for your records.
Once you've downloaded an invoice, to find it on your device:
On Apple Devices:
- Open the Files App: Your downloaded invoice typically saves to the 'Downloads' folder in your Files app.
- Browse Downloads: Tap on 'Downloads', and you should see your invoice listed there. You can search by the file name if you remember it.
On Android Devices:
- Open the Files App: Go to your device's file manager or downloads app.
- Check the Downloads Folder: Your invoice should be in the 'Downloads' folder. You can also use the search feature to locate it by file name.
Downloading your invoice ensures that you have a permanent copy for your records, which can be especially useful for financial tracking or tax purposes.
Before contacting support:
- We encourage you to check your account for receipts as our support team will guide you to the same location for downloading them. This self-service method is designed to save you time and provide immediate access to your payment information.