If your payment for a subscription is being declined, it could be due to a variety of reasons. Here are some common causes to consider:
Unsupported payment method:
- Our accepted methods include most major credit cards, certain VISA debit cards, Apple Pay, and Google Pay.
- We do not accept regular debit cards, cheques, or PayPal transactions.
- Check if your credit card has exceeded its limit.
Incorrect or incomplete information:
- Make sure all details you enter match exactly as they appear on your card and your bank records.
- For users outside Canada, your bank might block the transaction to prevent unexpected international charges. Since our company is based in Toronto, Canada, this can be a common issue.
- If this is the case, contact your bank to authorize the charge.
What to do if your card is still being declined:
- If you've checked all the above and your card is still being declined, please contact your bank for more information.
Need more help?:
- If you've already contacted your bank but are still facing issues, our Care Support team is here to assist you.