Background checks are non-refundable.
We aim to provide clear and transparent services to our customers, making sure you're informed about our policies before you initiate a background check. Once a background check is initiated, we cannot offer refunds for any reason. Here's what you need to know about our no-refund policy for background checks.
Why No Refunds?
- Immediate Processing: When a background check request is submitted, our background check provider immediately begins the process of gathering and verifying information. This incurs costs that are not recoverable, hence the no-refund policy.
- Detailed Search: The fee for a background check covers various searches and administrative costs associated with compiling the report. These processes are initiated promptly upon request and continue regardless of any change in hiring intentions.
- Policy Clarity: Our clear no-refund policy helps manage expectations and encourages careful consideration before initiating a background check.
Before Requesting a Background Check
- Confirm Decision: Ensure that you are certain about proceeding with a candidate before initiating a background check.
- Review Terms: Understand the terms and conditions associated with our background check service, including the no-refund policy.
- Prepare Appropriately: Gather all necessary information and consent from the candidate to ensure a smooth process.