Notice an unexpected charge on your credit card? It’s likely related to a subscription you have with one of our sites. Here's what you should know:
Subscription charges: If you've subscribed to any of our services, the charge you see is likely for the renewal of this subscription.
Billing cycle: Subscriptions are billed upfront on the anniversary of your initial payment based on your subscription term. We do not offer single-term subscriptions.
No refund policy: We do not provide refunds for subscription purchases.
Before contacting support:
- Check with friends or family: If you haven’t registered for our services yourself, it's a good idea to ask friends, family, or colleagues who might have access to your card.
Still unsure? Contact our Care Support team:
- If the charge remains unclear, you can reach out to our Care Support team for assistance. When you do, please provide:
- Company name on statement: The name as it appears related to the charge.
- Credit card details: The last four digits of the card used.
- Date and amount of charge: Specify when and how much was charged.
- Your information: Your name and any email addresses used for signing up.
List of Our Sites and Charge Names:
- For clarity, we've compiled a list of our sites with their associated charge names as they appear on credit card statements. See below:
Site Transaction Name