Payments & Subscriptions
Addressing common questions about payments and subscriptions across our sites - Are you seeing a recurring charge from CareGuide on your credit card statement? Before contacting your credit card provider, please contact us at 1-855-874-8837 or send us an email to info@careguide.com and we will be happy to answer any questions.
- How do I cancel my subscription?
- Does my subscription automatically renew?
- How do I get a refund?
- How do I update my credit card information?
- Why is there a charge on my credit card statement?
- What's the difference between a monthly, quarterly, or yearly subscription?
- Why is my credit card being declined?
- Where do I find the receipts/invoices for my subscription payments?
- Can I put my subscription on hold?
- Can I transfer my subscription across sites?
- Does my subscription apply to all sites?
- Why am I being asked to verify my credit card information?
- How do I cancel my mobile app subscription?*