To call a match through TeleSafe™, you first need to verify your phone number. For instructions on how to verify your phone number, see How do I verify my phone number?
Once your phone number is verified, you can place a call in one of the two following ways:
From a user’s profile:
- Open the profile of the person you are looking to contact and click “Call on Phone.”
- You will be taken to a new page where you can choose to call your match using your browser or using your phone.
- To call through your browser, simply click "Call now." The call should begin immediately; if it does not, make sure you have allowed the site access to your device's microphone.
- To call using your phone, dial the toll-free 1-855 number and listen for the prompt asking you to enter the unique 5-digit pin. Once you enter the pin, the call will begin. Note: All pins expire after 4 hours. After 4 hours, if you intend to call the user, you need to return to their profile and generate a new pin.
From a message in your Inbox:
- Navigate to your Inbox and open the conversation with the person you want to call.
- On desktop, in the menu bar of the conversation, you will see the phone icon
. On mobile, this icon is located under
. Select and you will be redirected to a new page where you can choose to call your match using your browser or using your phone. - To call through your browser, simply click "Call now." The call should begin immediately; if it does not, make sure you have allowed the site access to your device's microphone.
- To call using your phone, dial the toll-free 1-855 number and listen for the prompt asking you to enter the unique 5-digit pin. Once you enter the pin, the call will begin. Note: All pins expire after 4 hours. After 4 hours, if you intend to call the user, you need to return to their profile and generate a new pin.
NOTE: if a match has not confirmed the number on their account, or if they made an error entering their number, calls will not go through.