Here’s a step-by-step guide to help you through the process of diabling your account.
Step 1: Log In and Access Settings
Begin by logging into your account from either a computer or mobile device. Once logged in, navigate to your 'Settings'.
Step 2: Find the Close Account Option
Within your 'Settings', locate the 'Account info' section. Scroll down until you see the 'Close account' option.
Step 3: Decide on Account Status
Click on 'Close account' to reveal options for your account. You will be presented with two choices:
- Disable your account
- Permanently delete your account
Select the option that best suits your needs. If you're considering returning to our platform in the future and would like to retain your information for easier access, choose to disable your account.
Step 4: Provide Feedback
After choosing to disable your account, we’ll ask for a bit of feedback. Please tell us why you are leaving—it helps us to understand our users’ needs and continue to improve our service.
Step 5: Confirm Account Disablement
Finally, review the information provided, and if you’re sure you want to proceed, click 'Disable account'. This action will confirm that you wish to disable your account and complete the process.
What Does Disabling My Account Mean?
Disabling your account means that you're taking a temporary break. Your account will no longer be active, but all your data and information will be retained. This is a great option if you believe you might want to come back at a later date and pick up where you left off without the hassle of re-entering all your information.
You can reactivate your account at any time by simply logging back in with your existing credentials.
If you encounter any issues while attempting to disable your account or if you have questions about the process, please reach out to our Care Support team. We're here to help ensure that your experience with our platform is smooth and hassle-free.